Frequently asked questions

We’re here to help! Please reach out to us directly with your question. You can contact us through our support form or email us at info@wordpressmaintenances.com. Our team is dedicated to providing you with the information you need and will get back to you as soon as possible.

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  • What is included in your WordPress maintenance plans?

    Our maintenance plans cover everything from software updates and security patches to daily backups and performance optimizations. Each plan is tailored to different needs, ensuring your WordPress site remains secure and efficient.

  • How often do you perform updates on WordPress sites?

    We perform weekly updates as soon as new versions of WordPress, plugins, or themes are released to ensure your site benefits from the latest features and security enhancements.

  • What makes your WooCommerce maintenance plan special?

    Our WooCommerce plan is specifically designed for e-commerce sites, focusing on high performance, secure transactions, and uptime reliability to keep your online store running smoothly at all times.

  • What should I do if my website experiences an emergency?

    Subscribers to our Emergency Support Plan can contact us 24/7 for immediate assistance. For other plan holders, we provide rapid response during business hours to address critical issues as quickly as possible.

  • Can I switch between plans if my needs change?

    Absolutely! You can upgrade or downgrade your plan at any time. Just contact our support team, and we’ll make the necessary adjustments to match your current needs.

  • How do you ensure the security of my website?

    We implement a multi-layer security strategy that includes regular scans, secure backups, malware protection, and proactive threat detection to keep your site protected from vulnerabilities and attacks.

  • What is your cancellation policy?

    You can cancel your subscription at any time. We believe in our services and want you to stay with us for the quality we offer, not because of a contractual obligation.

  • Do you provide reports or updates on the work done?

    Yes, we provide monthly reports detailing all maintenance activities, updates performed, and any security issues addressed, keeping you fully informed about your site’s health.